An organizational refusal would be a customer's responsibility if the

An organizational refusal is a concept related to inventory and supply chain management where a customer or organization declines to accept items that are delivered. When considering this situation, it's essential to understand the context under which an organizational refusal is considered the responsibility of the customer.

If the customer failed to cancel the due-out, they are effectively indicating that they still require the items ordered, even if the circumstances change. In such a scenario, when the ordered items are fulfilled and delivered, the customer is responsible for the refusal, as their request or order remains active until officially canceled. This places the onus on the customer for not managing their orders properly, leading to an unnecessary delivery that they now wish to refuse.

In contrast, if property was damaged, the responsibility typically falls on the delivering entity, and similarly, if an unsuitable substitute was delivered, it would not be the customer's fault. Additionally, if the quantity issued exceeds what the customer ordered, it points to a mistake on the supplier's side regarding order fulfillment, not a failure on the customer's part to manage their demands. These reasons help clarify why the failure to cancel the due-out directly ties the responsibility of the refusal back to the customer.